FAQ

Check the size guide on the product page or download our size chart PDF. Measure your children's feet with a tape measure and compare with our internal length measurements (cm).

At checkout, enter the coupon code in the designated field before completing your purchase. The discount will apply automatically if valid.

We restock best-sellers weekly and new arrivals monthly. Subscribe to the newsletter for restock alerts.

Yes, returns and exchanges are accepted within 14 days of purchase in-store at Bientina (PI) with receipt. See our return policy for details.

Contact us immediately within 48 hours with defect photos at info@lecoccinellebientina.it. We'll arrange free return and replacement/refund.

Standard shipping: €7.90 (free over €150) on Italy.
Standard shipping: €10.90 on in disadvantaged areas of Italy (Islands). Standard shipping: €15.90 on EU. Times: 2-4 business days in Italy, 4-7 days EU.

After order processing (1-2 days), delivery in 2-4 business days Italy, 4-7 business days EU via express courier. Track your order in your account area.